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Thanks to the implementation of this service, citizens have a direct channel of communication with the city to report on the damage located in the municipality.

The Green Line service was introduced in Los Alcázares in 2013. The residents of the municipality have shown a very good reception of the service and proof of this is the continued use made of it.

A service that promotes the use of environmental "best practices" and consequently, in the development of a sustainable city.

The type of incidents that have been reported most are those that refer "sidewalks and driveways," followed by "Parks and Gardens", "safety" and "Signs and Signals".

Today, 94% of reported incidents have already been processed.

To use the service via Smartphone or tablet, just download the Green Line application.

For this, the user connects to Play Store or App Store and in an easy and intuitive way, the discharge occurs is completely free.

This service, in addition to involving citizens in achieving a more sustainable city, speed reaction times, presents situations for improvement that were it not for the cooperation of citizens, the City Council would have no record.

In order to resolve any questions on the environmental level, you can also access the web www.lineaverdelosalcazares.com.

Through this domain, citizens can raise any environmental consultation and no later than 24 hours will be answered by a team of experts in the field.

In this connection, there is also a wide reference information about good practice guide, environmental tips, resources, environmental education or legislation.

Green Line service has won the 2014 Conama Sustainability Award.

Also its implementation has led to the Quality Award 2013 in the category of Healthy and Sustainable Urban Development awarded by the Spanish Healthy Cities Network (RECS) in other municipalities of Spain.

This award recognizes initiatives that assist in improving physical and functional environment of the municipality by promoting socio-economic development and promoting the quality of personal life, family, work and social citizens.

Source: Ayuntamiento de Los Alcázares